Jesse L Hammonds

CTO/CPO

Born and raised in Dayton, Ohio. Former Dayton Daily News Paper Carrier, building maintenance specialist for popular Dayton, Ohio radio talkshow host, Delco Products Engineering Reproduction Specialist and Apprentice Mechanical Draftsman.

Most Recent and additional Past Experience

Multimedia Journalist and Production Specialist
Freelance
Mar 2017 - Present

Los Angeles Metropolitan Area

Logistics Specialist and Professional Driver
JB Hunt
Jun 2019 - Present 4 years 8 months

Los Angeles Metropolitan Area

Logistics Specialist and Professional Driver
Swift Transportation
May 2019 - Present 4 years 9 months

Irwindale, CA

Walmart Dedicated Account carrier services; local

Logistics Specialist and Professional Driver
Prime Transport Inc.
Jul 2018 - May 2019 11 months

Chino Hills, California

Amazon Dedicated Account carrier services; local, regional, OTR.

Logistics Specialist and Professional Driver
CRST International
Jun 2018 - Jul 2018 2 months

Greater Los Angeles Area

Transfer finished and raw materials over land to and from manufacturing plants or retail distribution centers. Inspecting vehicles for mechanical items and safety issues and perform preventive maintenance. OTR and driver training.

AT&T
25 years 6 months

(Retired) Network Services/Operations Manager
Nov 1992 - Apr 2018 25 years 6 months

- Reviewed employee work performance and provides feedback and coaching to designed to address
work performance issues.
- Conducted safety and quality observations/inspections to ensure high quality for customers
as well as safe work performance by employees.
- Identified and removed roadblocks to facilitate efficient work performance by employees.
Interacted with Dispatch Call Centers, and Load Balance Managers to ensure service, and
assurance orders are effectively assigned.
- Ensured employee training was complete.
- Administered discipline to employees, and made recommendations concerning short and long term
work suspensions, as well as terminations.
- Addressed and resolved customer complaints or service delivery and assurance issues.
- Received technician grievances via the labor union (CWA) with respect to installation support,
service delivery and assurance, as well as major moves, adds, and changes to customer accounts.
- Managed employee time reporting, payroll, on-call, and vacation scheduling.
- Utilized management systems and operational control (MSOC) techniques to manage employee
efficiency, performance, and customer service.
- Managed force-to-load service level objectives
- Applied Total Quality Management, Process Control, and Six Sigma in Operations and Team Management

Local Site Administrator
Jan 2004 - May 2008 4 years 5 months

Quality assurance, and service reliability for internal customer service organizations. Provided customer care to the organization, covering asset management, CPE lease rolls, user profiles, desktop, and mobile devices, as well as network system outage problem resolution.

Instructional Systems Design
Jet Propulsion Technician (In-Shot and Flight line)
Flight Crew Chief
Non-Commissioned-Officer
Honor Guard and Drill Team Non-Commissioned-Officer-In-Charge
United States Air Force
June 1980 - July 1992

Design, and as warranted (updates/new technology/mission), develop, and deliver, instructional materials/information to airman (men and women of the Air Force). The design of the products produced were derived from an analysis of the training/learning needs and goals of the squadron. Included in its development is the evaluation and validation process, question/testing strategy, level of interaction, and reinforcement. The delivery systems at the time included computer-based modules, slide-tape presentations, and leader-led presentations.

Education

Community College of the Air Force
Aircraft Power Plant Technology/Technician
1980 - 1992

Activities and Societies:
Honor Guard & Drill Team, and D.A.R.E. (Drug Awareness Resistance Education)

St Stephen Christian Education
Sunday School Department
Certificate Religious Education/Teacher Training
2017

Activities and Societies:
St Stephen MBC Sunday School
Classroom leadership, management, and administration. Religious, and Bible studies.

AT&T University
Satellite Installation and Maintenance
2015 - 2015

AT&T University
Certification (Manager's Camp, LWD, Elite Training, MSOC, Performance Management) Human Resources Management/Personnel Administration, General
Embry-Riddle Aeronautical University
Jet Propulsion
University of Maryland, Spangdahlem, AB,GE
Computer and Information Sciences, General

Volunteer Experience
Servants Arms
Food Bank

Community Outreach

Facilitator
Junior Achievement USA
March 2014 - March 2017

Facilitator
St. Stephen Church
Feb 2003 - Present 21 years

Education

Facilitate learning in Sunday School education system and ministries.

Organizations

Junior Achievement
Mentor for primary, junior high, and senior high school young people; business, entrepreneurship, community involvement.