CEO
Dr, Choctaw,
Pura Vida from Costa Rica!
I took a life's gamble to pay it forward and live a pure existence. Got past a lot of family guilt and society pressure to live a true life. Moving abroad at 27 from Philadelphia and starting a company from scratch in Costa Rica. A vision quest journey.
Through experience, I am able to share advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
After 2 decades, I have trained over 10 000 bilingual telemarketers.
Following a childhood dream, I own the largest collection of restored American Pinball machines and antique Jukeboxes in Costa Rica making gamification a strong part of my company culture.
Hired Garry Gary Beers of INXS to play on a song I produced. YEAH!!! https://www.youtube.com/watch?v=ieGjN5H4xPQ
Chief Executive Officer for Costa Rica’s Call Center since 2008. Grown to 150 employees.
I hold a bachelors degree in Communication and Spanish from the University of Arizona.
Thank you for your consideration and time. Your podcast rocks!
Best regards,
Richard