Our Mission: To Inform, To Educate, To Motivate
Nov. 15, 2024

Managing the People Puzzle: Navigating Leadership Challenges with Emotional Intelligence

Managing the People Puzzle: Navigating Leadership Challenges with Emotional Intelligence

Moving into his first management role revealed to Preston that leadership isn’t just about giving orders—it’s about understanding people. This episode is a masterclass on building cohesive teams, resolving conflicts, and achieving shared goals by leveraging emotional intelligence. Listeners will learn how to adapt leadership approaches to individual personalities and align team goals, making it perfect for aspiring and current leaders aiming to master people management.

Transcript
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Coming up on this episode of the
Healthy, Wealthy and Wise podcast.

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Okay.

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And I would advise anyone, you know,
if you have kids and if your kids,

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you know, are in sports or have any
type of skill or, or if they play

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music or if there's anything, I would
suggest that they really help them

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to be successful in that skill or.

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Or technique or whatever that they're
doing, because you never know how

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that can help them down the line,
not just with getting into getting

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into his particular school or

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welcome to the healthy, wealthy,
and wise podcast with Dr.

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William T.

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Choctaw, MD, JD, this podcast will
provide you with tools and actionable

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information you can use to help live a
more healthy, wealthy, and wise life.

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It's powered by the over 50 years
of medical experience of this.

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medical school trained surgeon who is
also a western state law school trained

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attorney with executive experience being
a former mayor of walnut california

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as well as the current chairman of
the non profit servants arms and

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as president of chaka medical group
incorporated this is the leadership

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masterclass edition already in progress

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Welcome, ladies and gentlemen,
to our next episode of the

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Healthy, Wealthy and Wise podcast.

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We are absolutely delighted to
have one of our unique leaders.

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And we indeed view this podcast as an
offshoot of the Leadership Masterclass.

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And one of the things that we try to
do on a regular basis is have leaders

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in different levels of leadership
and have them to stop by and share

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their words of wisdom with us.

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Uh, we are absolutely Uh,
thrilled, uh, to have, uh, Mr.

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Preston Choctaw.

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Now you may say, wait a
second, wait a second, Choctaw?

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And

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I would say, yes, you heard that right.

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Uh, he is indeed one of my progeny.

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And we will, we will have him, uh, to tell
us about himself, but welcome Preston.

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Welcome to the Healthy,
Wealthy and Wise podcast.

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Well, thank you very much.

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Very glad to be here.

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Glad to be here.

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Give us your thoughts about leadership
and what has been your experience over,

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uh, your, your, uh, lifespan, uh, in terms
of, uh, what you think leadership is and,

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and how you've been involved with it.

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Yeah.

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Um, so, you know, it's, it's, it's kind
of funny actually, because I, I never, you

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know, growing up, uh, and when you have,
say, you know, parents and when you have

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a, You know, a father who's, who's always
talked about leadership and talked about,

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you know, what it is to be a leader and
you're a leader and this, this and this.

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Um, you know, I, I didn't really
understand what that really meant.

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You know, what is it, you know, is
it just that you just, you know, take

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the first step or you just tell people
what to do or, or, you know, what,

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what exactly does that, does that mean?

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Um, and, uh, I would say my first, my
first starting, when I started to really

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understand or at least have a concept
of what it is was through sports, you

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know, a lot of kids start playing, you
know, different, you know, sports and

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my sport was, was soccer, or I'll say
it still is soccer, um, and, um, there

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are a variety of times, whereas, uh,
because of, I would say my, my Tenacity

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of how I played on the field when I first
started playing, even though I wasn't, I

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didn't, I never considered myself really,
like, really, really good when I first

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started, but, you know, I had a drive.

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I had a motivation.

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I had.

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You know, I was, I was short.

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So I was too, too short to
really be good at basketball.

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I was too light to be really
that good at football, but for

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soccer, I can, I can be fat.

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I will.

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So I can run.

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Um, but, and I was aggressive.

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Um, and as I began to keep playing,
I started to understand that, you

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know, the other players on the
field, my teammates, they started

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to look, look to me for guidance.

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Mm-Hmm.

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. Um, and I, I didn't understand
what that was at first.

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I didn't understand why
that was, but they they did.

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Yes.

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So then I began to look at, okay,
well then how can I guide them?

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How, how can I help them?

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Right?

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And there were different things
that I did for myself, like I would.

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Um, there are many times where I would
go in like my backyard or go to the

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park with just a soccer ball and I would
just work on stuff and I would just

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keep working and working and working
until I could master certain skills.

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And then when my teammates would come
to me for guidance about, Hey, Preston,

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what do you think we should do here?

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What do you think we should do there?

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Um, you know, I would look at my own
experiences on the field, I would look

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at the type of work that I've done
individually, and then I would kind of

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combine those together and come up with
some sort of a plan, like, Oh, hey, so,

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you know, since you're good at this,
maybe you should go, you know, on this

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left side and then watch this guy who's
coming down the right flank, because he

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tends to do this, or, or be careful of
this side because he tends to do that.

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So, what I began to understand was, um,
being able to observe how others are, and

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then, and others, I mean, my teammates,
and then I mean, then also the, the

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opposition, and then myself, uh, and
then kind of put together a, I guess, a

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strategy or a plan for then how, how we
move forward on, on the soccer field.

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So, um, you know, that was just me
just doing it because, you know,

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Hey, you know, they're asking me
a question about how I can help.

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I'm like, okay, great.

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You know, this, this is how I can help.

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Okay.

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So you fast forward a little bit, you
fast forward, you know, throughout, you

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know, playing soccer and all that jazz.

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And then you get into, you know,
myself in the professional realm.

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You know, I'm getting into my first
real job as a service coordinator at the

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regional center of Orange County, which
is basically, I was a case manager, like,

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like a social worker, almost for, um,
Uh, uh, individual, individuals who had,

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uh, developmental, uh, uh, disabilities.

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Okay.

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So I, I would help manage their
case, making sure they got services.

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I would meet with their parents and we
would have like these group meetings with,

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you know, the county and all that stuff.

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And we would try to make sure that,
that, that, that, that they were

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set up with the services and the
things that they, that they need.

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Okay.

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Um, so that was my first real job.

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And in that real, in that job, you
know, You know, I was coming in with

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the mindset of, Oh, you know, I mean,
this is, this is nice, you know, I'm,

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I'm finally getting some money, right.

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Cause I'm working 40 hours a
week, you know, I'm on my own.

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I'm living with roommates,
you know, everything's great.

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It's fun.

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Um, but then, As I begin to understand
that, you know what, um, there's,

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there's a barrier for me to go further.

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And that barrier was that, you
know, one, of course I didn't have

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the experience because I was still
learning, but two, um, when I had gotten

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this job, I, I had a bachelor's and
having a bachelor's degree is great.

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I mean, I think probably most, I mean,
I think that's kind of like one of the.

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Fundamentals of when you're from
high school, and you do all the

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basic requisites, and then when you
get into the professional realm, you

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know, the bachelor's part, that really
sets you aside from others, because

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now you've gone that you get your

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bachelor's?

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Oh, uh, University of California, Irvine.

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UC Irvine.

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Okay.

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Yes.

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Yes.

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Uh, which was a fantastic experience.

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Um, and, and also it, it, it helped
that I, I, I had my quote unquote

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tenacity on the soccer field helped
me to be able to, to go to UC Irvine

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cause I ended up playing, playing soccer
there for the first two, two years.

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Okay.

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And I would advise anyone.

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You know, if you have kids, and if your
kids, you know, are in sports, or have

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any type of skill, or, or if they play
music, or if there's anything, I would

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suggest that they really help them to be
successful in that skill, or whatever.

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Yeah.

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Or technique or whatever that they're
doing, because you never know how

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that can help them down the line,
not just with getting into getting

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into a particular school or it, but
it also give them certain skills,

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skill sets, how to work hard, how to
practice, how to have determination.

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Dedication, all that stuff
matters because then that stuff

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bolsters you in, in, in your life.

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You know, when you started having that
job, you know, you know, if you, if you

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were a band major and you're playing
the trumpet all the time and you're

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practicing, you know, you know, five
hours after you come home from school

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or whatever, when you get yourself
that job, you're going to know, Hey,

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look, you know, I know that if I
work hard, like I did hitting that.

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But five hours after work, I mean,
five hours after school, if I put that

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dedication into my job, you know, I
could be really, really successful there.

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So, um, the, the, the fact of you
putting in the extra work, that's

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what, Doing extra extracurricular
activities does for you.

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Got it, got it.

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So, so anyway, I, I digress.

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Um, that's okay.

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That's okay.

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No, that's good.

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I'm, I'm kind of taking, take, taking
us along a journey, so That's all right.

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We, we, we'll just follow
you, you right along.

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Keep going on the journey.

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I'll, I'll keep on going.

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Keep on

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going.

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It's your journey.

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It's all good.

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,
no.

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Um, uh, so, so yeah.

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So what I was talking about it.

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Yeah, the regional center, which
was a great experience, mind you,

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and I will put a plug out there.

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You know, people with
developmental disabilities, um,

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we need to make sure that they have
the services that they need to live

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the lives that they want to live.

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Okay.

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We, we don't, we shouldn't.

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You know, think of them as different.

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We need to think of them as,
uh, as people who have their own

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aspirations and their own goals.

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And we need to understand what those
goals are and help them to achieve those.

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Yes.

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Just want to put that plug in there.

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Okay.

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I completely

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agree.

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Yeah.

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Okay.

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Okay.

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Fair enough.

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Uh, so what I realized though, is
that, um, as a service coordinator,

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Um, uh, I was only going to go so
far with my career, so I decided

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to, to, to go to graduate school.

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So I ended up going to graduate school,
uh, getting, uh, uh, getting a dual, a

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dual master's, uh, master's in social
work and a master's in public health.

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Um, uh, and what that did was, with that
additional education, what that did was,

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um, was that Uh, I learned a certain
set of skills by doing both of those.

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What were those skills that you learned?

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Well, one, um, I learned, you
know, how to be responsible.

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. Okay, that's a good skill.

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Make a plain and simple.

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Um, I learned that, um, uh, when I'm
supposed to do something and when I have.

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A deadline to do it.

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Yes, I need to make sure that I get
that done, but even beyond that, I

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need to make sure I'm preparing for
that, you know, maybe a week to two

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weeks to three weeks ahead of the time.

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Uh, ahead of time.

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So

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you learn time management
learned plan among other things?

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Yes.

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Okay, got it.

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Time

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management and how to plan everything out.

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And I also learned that
when you do that, you know.

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One, it relieves stress because
you wait until you know, going on,

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it's, it's going to stress you out.

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And then, and then also once you do
produce what you're producing, it's

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not going to be that good either
because you're, you're already stressed

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out in a way and you don't have
enough time to really make it good.

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But if you plan it out, then say, if you
have something to do, like, like three

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weeks before something else is due.

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If you.

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Okay.

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Thanks.

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Have it basically done by the
first week, then those rest of

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those two weeks are just fine.

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Fine tuning, making sure
it's as good as it can be.

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Even you can reach out to your
professor or whomever and say,

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Oh, Hey, I have this done already.

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Can you please look at this and tell
me if this is what you're looking for?

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You know, that, that type of stuff that
I learned, that has been essential for,

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for me in my professional life because,
because that's how I operate now.

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When I have something that's due, say, a
week from now, I'm really trying to get

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it done, you know, two, like, two, three
days in, and then I'm trying to get it

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over to my supervisor for them to review,
you know, and then get other input by

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people, so by the time I get it actually
officially done, I would have kind of

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covered all my bases and making sure that
it's everything that it's supposed to be.

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So that is, that's kind of that
skill set that the real essential

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skill set that I learned.

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Um, but, um, but we're talking
about leadership, right?

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So, so let me get back into.

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So, I'm going to fast, fast, fast forward.

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We'll press the fast forward button.

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Okay.

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Okay.

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We'll zip through a couple of years.

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Okay.

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Uh, and we'll get to the point, um,
of, um, I was working for, um, a, uh,

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a managed care company and managed
care means that, uh, we were basically,

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um, basically an insurance company.

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Okay.

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Um, uh, and.

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I had the opportunity of moving
into a management position.

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It was my first management, real
official management position in my career

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that

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I ever had.

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And what was the difference between
when you got that management position as

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compared to your other career experiences?

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So, uh, I will tell you, um, I've
always thought that, you know, As

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someone who's worked under managers, of
course, and you work with supervisors,

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you know, it can't be that hard.

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You know, I mean, look, I'm
seeing what they're doing.

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I mean, come on.

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All you do is just kind of
tell people what to do for

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a little bit here and there.

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You know, you kind of look, you
look at what you're supposed to

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turn in and then you turn that in.

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But, you know, it can't be that hard.

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You know, um, And of course you
can already tell what the punchline

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is, like, man, it was hard, man.

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It was real hard.

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And the part that's hard is
it's never about the work.

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Okay.

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Hardest part about management
is always the people.

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And it's not that, and it's not that, um,
uh, you know, it's not that people are

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bad or what it is is you, you have a goal.

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And your job as a manager for the most
part is to make sure that everyone

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else is kind of rowing in the same
direction to get to that goal.

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So your key thing is getting everyone
rowing in the same direction.

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And, but people are not, you know,
it's not, uh, uh, what's the word?

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Um, uh.

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Monolithic.

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It's not like everyone's not all the same.

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No, no one is, uh, homo homogeneous.

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You know what I'm saying?

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Right, right.

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I understand.

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Like everyone is different and
everyone has their own individual

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goals and everyone are, are working
there for a different reason.

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Thank you for listening to the Healthy,
wealthy and Wise podcast with Dr.

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00:16:28,339 --> 00:16:30,890
William t Choctaw, md, jd.

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You can listen again to this in
any of the previous episodes.

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00:16:35,449 --> 00:16:42,295
Leave a comment or pose questions to
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00:16:42,860 --> 00:16:43,340
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00:16:43,670 --> 00:16:49,010
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00:16:49,610 --> 00:16:52,819
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00:16:53,510 --> 00:16:57,380
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00:16:57,650 --> 00:17:02,180
Then tune in for the next episode of the
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00:17:02,180 --> 00:17:08,569
William t Choctaw, M-D-J-D-A, production
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